Tour agencies, clients spar over refunds

ST CORRESPONDENT
Wednesday, 18 March 2020

“We are trying to help the customers but we urge them to understand that it takes us time to acquire refunds from all bookings that have been made,” said TAAP Director Nilesh Bhansali.

PUNE: Travel agencies and consumer rights organisations in the city have decided to come together to find a solution to the financial issues faced by the agencies as well as travellers due to cancellations of their tour bookings.

A meeting was held between the Grahak Panchayat, Travel Agents Association of Pune (TAAP) and a few agencies offering flight bookings.

“We are trying to help the customers but we urge them to understand that it takes us time to acquire refunds from all bookings that have been made,” said TAAP Director Nilesh Bhansali.

Tour cancellations are leading to tiffs between the travel agents and customers.

“To prevent losses for both the parties, we are suggesting customers to reschedule their trips instead of cancelling,” Bhansali added.

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