Pune: Although the Pune Regional Transport Office (RTO) has made all licence related work online, including payment of fees, many applicants have stated that they still have to visit the RTO to get their work done.
From June 5 onwards, Pune RTO started the process of accepting all payments related to licence online.
The officials informed that with this facility, the cash counters at RTO main office, Alandi road office and at Institute of Driving Training and Research (IDTR) Bhosari have been shut from June 5.
“Earlier, all applicants had to visit the RTO office to submit forms, documents or for payment of fees. Now all these processes have become online. This has been done to help applicants save their time and energy,” said sources from the RTO.
They added that this move also aims to reduce the rising footfall at the RTO, which would, in turn, reduce the growing problem of touts.
When team Sakal Times visited the RTO office recently, many applicants claimed that even as the system has become online, they still have to visit the RTO for some licence related work.
An applicant, Vivek Joshi, said, “My friend had applied for licence renewal and had completed most of the process online but had to still visit the RTO to deposit the expired licence.”
Many applicants also stated that even after completing the process for getting a renewed licence, there is a significant delay in getting the licence.
When contacted, officials at the RTO stated that in case of licence renewal, the old licence has to be surrendered, which has to be done physically by the applicant and hence the applicants will have to visit the RTO for the same.