PUNE: ‘Quick Response Services’ (QRS), a joint project of Nivrutta Police Kalyan Sanstha (NPKS) and Core India Institute of Legal Medicine Pvt Ltd (CIILM), was launched on Sunday at Police headquarters, Pune.
“Quick response service is a new innovation for the safety of doctors. This is an effort of NPKS and CIILM with a purpose to prevent and prohibit the violence at healthcare establishments,” said NPKS President Suresh Kamalakar during the event.
In the past, there have been incidents of violence against doctors and a lot of damage of properties at hospitals had been done. The project will undertake measures to prevent violence with positive intervention from the members of NPKS and CIILM.
It will focus on peacemaking and resolving the issues amicably by initiating doctor-patient dialogue. The teams will also give training to the staff of the hospitals, telling them how to communicate with the patients and their relatives to prevent such tussles. In case of any violence or tussle, members of this joint team will go to the hospital and help them in resolving their issues.
Pravin Dixit, Retd DGP Maharashtra State and Member-MAT, Mohan Agashe, psychiatrist and imminent theatre and film actor, were present for the event. Dr Shrikant Kelkar, Founder of National Institute of Ophthalmology, and Santosh Kakade, non-judicial member, Maharashtra State Consumers Disputes Redressal Commission, and Dr KH Sancheti, Founder of Sancheti Hospital, were also present during the launch.
The event was attended by retd police officers, lawyers and doctors in abundance. Dr Kakade said during the event, “A mob violence does not only harm the doctors but also the other patients and their relatives who are at no fault. Violence is not the solution to any problem.”
“It is very important to have trained doctors and hospital staff as a part of preventive measures so that such situations can be avoided,” he added.
Pravin Dixit, Retd DGP Maharashtra State and Member-MAT, said, “We have to understand the psychology of mob violence. Hospitals are crowded places, thus, it is very important for the hospital authorities to manage the crowd. Patients and their relatives are already worried because of the illness and if the crowd is unattended, they tend to get irritated and the same irritation gets translated into violence. Thus, it is very important for the hospital to attend to the grievances of the patients and their relatives.”
Dr Agashe said, “It is very important to create a better understanding so that people have a broader perspective and wisdom to look at things as there is a lack of wisdom and understanding among people.”
