Pune: Maharashtra Real Estate Regulatory Authority (MahaRERA) has settled 554 disputes out of 684 cases filed against the builders by customers for various reasons like not handing over possession of the flat on time, construction not as per as advertisements, delay in registration agreement after booking etc.
The centre has been set up to clear cases filed in MahaRERA through mediation. So far, 684 complaints have been registered in MahaRERA, out of which 554 disputes have been settled through mediation. The remaining 130 cases are pending and efforts are underway to find a solution through mediation itself.
Advocate Sudeep Kenjalkar said that before filing a complaint, the complainant is asked whether the matter should be sent for mediation or not. If the complainant agrees to it, then such a request is forwarded and both parties are heard. MahaRERA then appoints judicial officers to hear both the complainant and respondent parties.
These officers will understand the sides of both parties and make the right compromises between them. All these discussions will be on the record of MahaRERA and the judicial authorities of MahaRERA will decide the relevant outcome.
A complaint can be filed again:
The mutually agreed way after the mediation process is over is binding on both parties. However, if it is not implemented, the complainants have scope to seek redressal again. A complaint can be lodged for the execution of an earlier order. Also, new complaints can be filed again. A separate hearing will be held for it and the matter will be decided accordingly.
Advocate Sudeep Kenjalkar said, "MahaRERA has provided a good option for resolving disputes through mediation. The burden on the judicial system will also reduce as disputes are resolved through mediations. Complainants should therefore consider this option positively. It will save their time and the time of the judiciary too."
The complainant flat buyer said, "The builder did not hand over possession of the flat in time so I approached the MahaRERA to lodge a complaint against him. There is dispute was resolved through mediation. However, it has not been implemented yet."