Pune: Just Dial company asked to reimburse loss caused to customer

Salil Urunkar
Thursday, 27 August 2020

The Consumer Grievance Redressal Forum has directed Just Dial to pay back Rs 3,540 of the complainant, Rs 1000 as compensation for causing mental and physical harassment and Rs 500 as the cost to the complainant due to unprofessional services given by the company.

Pune: Consumer Grievance Redressal Forum has ordered Just Dial company to reimburse the loss caused to the customer due to depositing the cheque despite clear instructions to not do so after paying the advance amount for services in cash. The deposited cheque was not honoured and the customer had to pay a fine of Rs 954 to the bank due to unprofessional conduct of the company.

The Consumer Grievance Redressal Forum has directed Just Dial to pay back Rs 3,540 of the complainant, Rs 1000 as compensation for causing mental and physical harassment and Rs 500 as the cost to the complainant due to unprofessional services given by the company. Additional District Consumer Grievance Redressal Forum Chairman J V Deshmukh and Member Shubhangi Dunakhe and Anil Javalekar gave this order.

Sachin Chandrakant Pendhare, a resident of Katraj - Kondhwa road had lodged a complaint with the Consumer Grievance Redressal Forum in this regard. Pendhare had named Just Dial Limited and its Founder Director V S S Mani in the complaint.

A company representative contacted Pendhare and suggested that he register on the website to promote his business. Based on the information given by the executive, Pendhare agreed to take the services of the company. Accordingly, he decided to take an advertising plan for one year. Pendhare handed over a cheque of Rs 3,540 to the company representative as a three-month advance.

However, while handing over the cheque, Pendhare had informed the concerned representative that he would deposit the advance amount online in the account of 'Just Dial'. Accordingly, he paid the amount in March 2018.

However, the company deposited the cheque in the bank. Meanwhile, the cheque was not honoured as there was not enough money in Pendhare's account. A total of Rs 954 was deducted from the complainant's account due to three such incidents. Later, Pendhare filed a complaint with the forum in this regard.

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