PUNE: Passengers of low-fare airlines on Monday faced a nightmare. There was chaos at all airports in the country as the server of Indigo airline crashed. A large number of passengers were stranded at Pune airport in the morning, bound for Delhi, Ahmedabad and other cities. However, they received text messages.
Giving information about this on Twitter, the airline said, “There is a problem in operating flights since this morning due to the network being down across the country. Our system seems to have been affected across the country. We are trying to fix it as soon as possible.”
“As a result, we are expecting our operations to be impacted across the airports. All efforts are being made to resolve the issue at the earliest. We regret the inconvenience caused to our passengers. While we are proactively informing them about the situation, for assistance, we request all passengers to contact us on our social media handles or reach out to our customer care,” Indigo said in a statement.
Indigo customers bombarded the company’s Twitter handle with queries due to lack of proper response from the airline’s staff about service disruption. Later, the company also introduced a link to chat directly on its Twitter and Facebook pages.
The airline offers close to 1,500 daily flights and connects 60 domestic destinations and 23 international destinations. It has a fleet of around 245 aircraft.
Carrying 55.5 lakh passengers in September 2019, it almost flew every second air passenger in the domestic market.Many people also spoke out on social media. Hema Matela tweeted: Indigo 6E-643 Delhi to Pune flight also got delayed by almost 1 hr! It’s very annoying when early morning flights get delayed. After the server was restored, Indigo again issued a statement saying, “We regret the inconvenience caused to our passengers this morning due to the system being down across airports for under an hour. Our flights and check-in systems are operating normally.”