AAI to replicate Pune airport’s feedback system at 55 airports

Sushant Ranjan
Saturday, 13 January 2018

“Guruprasad inspected the Pune airport. When he was told about the feedback machine for passengers, he was curious about its functioning.” said a senior official at the Pune airport.

PUNE: Authorities at the city airport have installed a new feedback system for passengers, which aims to address complaints instantly. This is the first-of-its-kind facility in India, and Guruprasad Mohapatra, Chairman, Airports Authority of India (AAI), recently showed interest in this machine. He asked the Pune airport director to provide details about it, as the authority would soon like to install this machine at 55 airports across the country.

Guruprasad Mohapatra was in Pune on Friday to attend a review meeting of the western region airports directors, which included regional headquarters Mumbai, Pune, Ahmedabad, Rajkot, Surat and Nagpur. He was inspecting the Pune airport late in the evening and got details about the new machine at the Pune airport.

He inaugurated a VIP washroom, which had been a pending demand for the past one year, and an art gallery. Mohapatra appreciated Airport Director Ajay Kumar for introducing flier-friendly systems at the airport.

“Guruprasad inspected the Pune airport. When he was told about the feedback machine for passengers, he was curious about its functioning. He asked us to provide more details of the machine and wanted to install it at other airports in India,” said a senior official at the Pune airport.

The machine was installed by Pune-based Siiddhey Instrumentation Pvt Ltd. “At the airport, we faced various challenges for the AAI, airline crew and the Central Industrial Security Force (CISF). Therefore, we decided to design and develop the feedback management system. The system is not solely a complaint redressal system.

It basically registers suggestions, views or concerns of people about the AAI, airlines and other departments,” said Yogesh Karandikar, Managing Director of Siiddhey Instrumentation Pvt Ltd (Ssipl).

“During the AAI chairman’s visit, Ajay Kumar briefed him about the feedback management system. Later, Mohapatra instructed to introduce this system at 55 airports across India. We are very satisfied and also excited to work with AAI. Based on his statement, our team has started to work and plan the execution. Besides Pune, the directors of Ahmedabad and Vadodara airports have also requested us to provide a demo by installing such kiosks,” he said.

Ssipl is a start-up established in 2016 with an intention to introduce digital automation. It is engaged in the power and coal sector, where they deal in high-end online analysers.

Later, Ssipl expanded itself in automation related to public infrastructure.

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