PUNE: Around 900 post offices and branches in Pune will be modernised as a part of the nation-wide plan in which Tata Consultancy Services (TCS) is partnering with India Post.
The modernisation plan involves India Post being transformed into a multi-service digital hub with modernised delivery of mail and packages, enhanced customer experience and other innovative services that will drive new revenues.
The TCS will implement Core System Integration deploying an integrated ERP solution that caters to mail operations, finance and accounting, and HR functions, and connects its network of over 150,000 post offices in the country, making this the largest distributed e-Postal network in the world.
The solution is built to cater to the department’s immense scale and future needs.
Salim Haque, Member, Postal Services Board, said, “A programme of this scale, spread and complexity, required meticulous planning and adroit execution. The TCS team has shown sheer rigour, passion, dedication and attention to detail, which has been commendable. Their maturity in understanding the requirements of India Post has been par excellence, yielding a robust design, which makes the solution state-of-the-art and adaptable to future needs.”
“In a digital era, postal services across the world are reinventing themselves to stay relevant to a new generation,” said Debashis Ghosh, Business Group Head - Public Services, TCS. “We are proud to have partnered with the Department of Posts in this pioneering, mission mode initiative to build a world-class, future-ready digital platform that the nation can be proud of. With this, the department can offer smart postal services, enriched customer experiences, and innovative value-added services to the citizens of India.”
NEW PLAN
- On the front-end, TCS has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals, making this amongst the largest such implementations in the world.
- Additionally, TCS has built a portal with consignment tracking capabilities.
- It has set up a multilingual call centre for customer support.
