137 AI passengers stuck for 4 hrs at Pune airport

Sushant Ranjan
Sunday, 28 April 2019

As many as 137 passengers of Delhi-bound Air India flight were stuck at Pune airport for four hours as its check-in software stopped functioning for around six hours globally. 

Pune: As many as 137 passengers of Delhi-bound Air India flight were stuck at Pune airport for four hours as its check-in software stopped functioning for around six hours globally. 

The flight was supposed to depart at 7.40 am from Pune and arrive at Delhi airport at 9.50 am. It was delayed for two hours. Flight number AI 851 departed at around 10.20 am. The morning flight from Delhi to Pune AI 851 arrived at the airport at 9.45 am.

“The Delhi flight AI 851 was supposed to arrive at 7.05 am but was delayed for around 2 hours 30 minutes. We have provided facilities to passengers as per the rules. The passengers were served snacks. Later, the flight departed at around 10.20 am,” said a senior airline officer.

The software, which is developed by Atlanta-based SITA company, was not functioning from 3 am to 9 am on Saturday. Consequently, boarding passes could not be issued at major airports across the world and various flights were delayed.

“The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face,” said the national carrier’s Chairman and Managing Director Ashwani Lohani.

“We are trying to regularise all flights for the day. But there would be some delay in flights today. I am expecting a delay of around two hours,” he added.

Lohani further said, “Air India uses a passenger services system, which looks after check-in, baggage and reservation, of the SITA company and it was taken for maintenance today morning by them. After that, there were some technical glitches, because of which, the system was not functional. There were some major problems at big airports such as Delhi.”

SITA regretted the inconvenience caused and said it had experienced a complex system issue during server maintenance early morning, which resulted in operational disruption to flights.

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