Pune: According to an online healthcare service, women across all age groups in Pune have shown interest in getting medical consultation from doctors online via chatting. About 45 per cent of all inquiries come from women and they have quadrupled in five months’ time.
On Docprime.com, an online healthtech platform, the engagement pattern of women across all age groups was observed from January 2019 to May 2019. Women from the age group 25 to 40 were the most engaged, whereas, women who were more than the age of 60, were the least engaged.
Despite the fact that the participation of women from the 60 years or more of age group was low, a majority of these women found it easy to share their concerns over chatting facility than in person. Data reveals that awareness is increasing among the masses and people who are not tech-savvy are also turning to cost-effective online consultations.
The key segments of this study reveals that women’s health problems are bifurcated into menstruation, sexual wellness, pregnancy, seasonal illness and skin diseases. All pain-related queries constituted 17.92 per cent of the overall data, queries related to pregnancy were 13.49 per cent and skin-based diseases with 11.69 per cent queries, making them among the top three queries made by women in Pune.
Sharing her experience, 70-years-old Abigail Pinto preferred to get a dental consultation online. “I was extremely satisfied to have the doctor answer all my questions patiently,” said Pinto.
21-year-old Seema Sheikh said the process was hassle-free but she felt safe and comfortable in sharing her concerns with the doctor. 41-year-old Pooja Sawant said immediate response was the key as she didn’t have to wait for an appointment to understand what her latest hemoglobin report meant.
Ashish Gupta, CEO, Docprime.com said, “What we offer is a way to use technology without compromising on privacy that women may have to encounter in a face-to-face consultation. This allows the patient to ask any and every question they have without any angst and worry,” said Gupta.
He said traditionally, women are prone to chronic medical conditions. “However, the cost of healthcare keeps them away from getting the much desired treatment. Women should be able to afford healthcare,” said Gupta.
