Pune: The new Consumer Protection Act will come into force from Monday (July 20). This law will benefit the consumers and now they can appeal to the district consumer forum in cases of fraud up to Rs one crore. Previously, fraudulent means could only be filed within the scope of the service provider's consumer forum. According to the new law, the customer can file a claim in any district and seek redressal.
In the past, consumers had to seek redressal from the State Consumer Commission for fraudulent items worth more than Rs 20 lakh to Rs 1 crore. However, the State Consumer Commission will now be able to seek redressal in cases of fraud up to Rs 10 crore.
The circuit bench of the State Consumer Commission is in Pune. Therefore, it has become possible for the citizens of Pune to ask grievances up to Rs. 10 crores. In the past, if more than Rs 1 crore was defrauded, it had to be sought at the National Consumer Commission in New Delhi. However, now it will have to seek redressal in Delhi in cases of fraud amounting to more than Rs 10 crore.
The state and national commissions used to have a bench of three judges, now it will have five judges in a bench to hear the grievances.
Giving more information about this, the vice president of the Consumer Advocates Association, Advocate Dnyanraj Sant, talking to Sakal Times said, "There had been calls for changes in the Consumer Protection Act for the last several years. The government has made new changes. The new law will be useful for consumers. However, the provisions regarding e-commerce and advertising have not been implemented, the reason is not yet clear."
"Consumers will benefit by saying that the new law is welcome. The lawsuit, filed from July 20, will be heard under the new law. The new law broadens the definition of consumer. According to the new law, consumers will be able to claim a large amount of compensation, but for that, the parties and lawyers will have to submit strong evidence," said Umesh Jawalikar, President of the District Consumer Grievances Redressal Forum.
The District Consumer Grievance Redressal Forum can be appealed against the faulty service rendered by builders, insurance companies, railways, tours and travels companies, mobile companies, banks and various suppliers. In the past, if fraud of up to Rs 20 lakh was committed in the district consumer forum, it was possible to seek redressal in the district consumer forum. However, as per the amendment, it will now be possible to seek redressal in cases up to Rs 1 crore.