Directorate General of Civil Aviation (DGCA) told Supreme Court that travellers, who booked tickets in domestic and international flights for travel between March 25 to May 3, 2020 will be fully refunded.
According to the reports, the DGCA told the apex court, “Non-refund of air tickets booked during lockdown and creation of involuntary credit shell by airlines is a violation of Civil Aviation Requirements and provisions of the Aircraft Rules of 1937.”
The first phase of the lockdown in the country was imposed on March 25 and went till April 14. While the second phase was initiated from April 15 to May 3. All domestic and international commercial passenger flights had been halted during the period.
For all other cases, the airlines shall make all provision to refund the collected amount to the passenger within 15 days, the DGCA informed the apex court. The carriers have agreed to a full refund, however, in case of financial pain for airlines, a credit will be given to travellers who could use it for air travel till 31 March 2021 on any route of their choice, it added.
In June, the Supreme Court, while hearing a petition filed by NGO ‘Pravasi Legal Cell’, had ordered the Centre, the DGCA and the airlines to confer and work out modalities for full refund for flights which were cancelled following the outbreak of coronavirus.