State helpline number gets many calls

Namrata Devikar
Sunday, 15 March 2020

PUNE: The State helpline number 104 has received several calls from areas where the patients were tested positive for COVID-19. Moreover, citizens from across the State have called 104 to clarify their doubts regarding coronavirus.

State Director of Health Services Dr Archana Patil said that the 104 helpline number of Maharashtra, which has its control room in Pune, receives around 200 calls every hour. 

PUNE: The State helpline number 104 has received several calls from areas where the patients were tested positive for COVID-19. Moreover, citizens from across the State have called 104 to clarify their doubts regarding coronavirus.

State Director of Health Services Dr Archana Patil said that the 104 helpline number of Maharashtra, which has its control room in Pune, receives around 200 calls every hour. 

“The helpline number is functional for 24 hours and two doctors are responding to the callers at all times. There are many questions callers ask but mostly they are in a panic mode. Citizens should not panic.The State and the Central government has issued advisories which must be followed by every individual,” said Patil.

Patil said that there has been an increase of calls from cities and localities where the patients have been tested positive. “Citizens should follow advisories by the State government and stay indoors and maintain hygiene for better care,” said Dr Patil.

Instructions for home quarantine

  • Stay in a well-ventilated single-room preferably with an attached/separate toilet. If another family member needs to stay in the same room, it is advisable to maintain a distance of at least 1 metre between the two.
  • Need to stay away from elderly people, pregnant women, children and persons with comorbidities within the household.
  • Restrict his/her movement within the house.
  • Under no circumstances, attend any social/religious gathering.
  • Wash hand as often thoroughly with soap and water or with alcohol-based hand sanitiser.
  • Avoid sharing household items e.g. dishes, drinking glasses, cups, eating utensils, towels, bedding or other items with other people at home.
  • Wear a surgical mask at all times. The mask should be changed every 6 to 8 hours and disposed of. Disposable masks are never to be reused.
  • Masks used by patients/care givers/close contacts during home care should be disinfected using ordinary bleach solution (5%) or sodium hypochlorite solution (1%) and disposed of either by burning or deep burial.
  • Used masks should be considered as potentially infected.
  • If symptoms appear, cough/fever/difficulty in breathing, he/she should immediately inform the nearest health centre or call 011-23978046. State helpline number is 104.
  • *The home quarantine period is for 14 days from contact with a confirmed case or earlier if a suspect case turns out negative on laboratory testing.
    (Source: Ministry of Health and Family Welfare) 

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