Pune: As many as 8,704 consumers of Maharashtra State Electricity Distribution Company Limited (MSEDCL) have used its missed call service to register power failure complaints in just 23 days since it was launched on April 21.
Mahavitaran has come up with the missed call and SMS service for registering power failure complaints, as it is always determined to provide quick and trustworthy services to its consumers. From the missed call and SMS service as well as the other online mediums, 1,39,751 complaints were registered with Mahavitaran from across the State between April 21 and May 13. Of these, 53,160 complaints were received through the missed call service.
“After the lockdown was announced, Mahavitaran appealed its consumers to register complaints about power failure through the missed call and SMS service. Consumers throughout the State availed this facility and registered 53,160 complaints through missed calls and 1,583 complaints through the SMS facility. In all, 85,000 complaints were registered through other online mediums that are also available for the consumers of Mahavitaran. During this time, there were instances of power failure due to rain at various places in the State,” said Pune MSEDCL Public Relation Officer Nishikant Raut.
“It is mandatory that the consumer must have registered their mobile number, along with the consumer number, for registering the power failure complaints through missed call. The consumer has to give a missed call from their registered number to Mahavitaran on 022-41078500. On the basis of this missed call, the consumer number will be identified through a computerised system. Accordingly, an SMS will be sent to the consumer that the complaint is registered,” he explained.
HOW TO REGISTER YOUR MOBILE NUMBER
The consumers who have not yet registered their mobile number with Mahavitaran for availing the missed call or SMS service can send SMS through the number, which they want to register by typing MREG <space><Consumer Number> and sending this SMS on 9930399303. The consumer's mobile number will be registered with Mahaviataran within 24 hours of receiving this message.
It is not mandatory to register the mobile number for registering the complaint through SMS service. The complaint via SMS can be registered from any mobile number. However, the correct 12-digit consumer number is mandatory.
The complaint will be registered once the consumer sends an SMS NOPOWER<space><Consumer Number>on 9930399303. The details about the SMS format will be sent to consumers. However, the complaint will be accepted only when the 12-digit consumer number is correct. Mahavitaran appealed to all its consumers to use the missed call and SMS service.