Coronavirus lockdown: Uber partners with BigBasket to deliver essential services

ST STAFF
Friday, 3 April 2020

Private cab aggregator Uber will now provide essential services to customers. Uber has partnered with online grocery store BigBasket for the service amid the ongoing coronavirus lockdown.

Private cab aggregator Uber will now provide essential services to customers. Uber has partnered with online grocery store BigBasket for the service amid the ongoing coronavirus lockdown. Uber’s driver-partners will help BigBasket with delivery in four cities for now. Starting with Chandigarh, Noida, Bengaluru and Hyderabad, more cities will be added in the service soon. 

Uber said that it would range a mix of services such as UberXL, UberGo, and UberMOTO. They would share its skill and network of delivery partners to support BigBasket in delivering essential services safely to customers, which would help in dropping the spread of COVID-19.

Prabhjeet Singh, Director-Operations and Head of Cities, Uber India & South Asia, said, “We are looking at similar partnerships with other e-commerce players and supermarkets to help with last-mile delivery.

“Uber is not charging any commissions for these trips. The commission shared with the partners will be passed on fully to the driver-partner, helping them to have additional earnings during these hard times”.

Lalita Aggarwal, National Process Head-Last Mile at BigBasket, provided more insights into the partnership.

“The ongoing pan-India lockdown has led to a disruption in the supply of essential goods, primarily led by a shortage of personnel and delivery vehicles. We are very happy to partner with Uber India for this initiative and we will be utilising a portion of their huge fleet of cars, bikes as well as personnel to help with our deliveries to fulfil customer orders. 

“We are thankful to Uber India for helping us deliver essential goods to thousands of customers across the country and the opportunity to provide financial sustenance to many drivers and riders during this time. As a brand, we are committed to providing the best possible services to our customers, and this partnership with Uber is another step towards that goal.”

The companies will work with the local government to acquire the related permits for driver-partners to be able to deliver goods. In compliance with administration guidelines, drivers on this project have been provided with sanitisers, gloves and masks. Also, they have been given skilled training to ensure the best hygiene practices.

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