Pune: Thousands of visitors to Regional Transport Office (RTO) at Sangamwadi Road were left red faced on Monday after they were turned back by the staffers saying their systems were being upgraded and hence, no work could be done.
The upgrade, the officials said, was necessitated by the increase in the vehicle tax post the introduction of Goods and Services Tax (GST).
Angry visitors blamed the officials not making a public announcement. Official defended themselves saying they were not aware of the work which is being carried out by National Information Centre (NIC).
Recently, the State government has announced an increase of two per cent tax on vehicles. The Government Resolution (GR) was issued on Saturday. The system upgradation started on Monday morning.
Chetan Ghate (28), who had come to RTO to know the status of his licence, said, “I was not aware as the RTO is upgrading the system. I came at 9.30 am and waited till 10.30 am, but no one bothered to give any answer. The officials said that the system will start soon. The officials should have to make a public announcement.”
Rajendra Bahirat (36), who had come for submitting the documents, said, “The officials did not say anything about the system failure. I was told to wait for half an hour but it took almost 2 hours. Finally, I left.”