Pune: The Mahavitaran (Maharashtra State Electricity Distribution Co. Ltd or MSEDCL) has woken up five days after the death of a vegetable vendor from Aurangabad who committed suicide for receiving electricity bill of
Rs 8.65 lakh. Jagannath Nehaji Shelke had committed suicide on May 10.
Now, Mahavitaran has asked all zonal offices not to send faulty or wrong electricity bills and if any complaint is received from consumers, the bills should be corrected on a priority basis. If this does not happen, the officer and staff of the circle and division will face action. Sanjay Taksande, Regional Director, has asked the staff to take measures to solve the issues of faulty meters or excessive electricity bill and immediately fix the problems of consumers.
“MSEDCL has appealed to the consumers to approach the local authority of Mahavitran if they have any complaints against faulty metre or excessive bill. The responsibility of officials is to ensure that the electricity bills sent to the consumers are correct. To fix the problems is the responsibility of officials and employees of circle and division. If the problem is not solved, the officials and employees have to face action,” said an official of the MSEDCL of Rasta Peth
In some part of the city, hundreds of consumers are facing problems due to excessive bills. The consumers are approaching the officials for correction of bills, but the officers are not responding. The consumers are claiming when they approach officers, they ask that pay the bill and in the next bill, the amount will be adjusted.
“Two months ago, my electricity bill was Rs 10,659 and when I approached the Kondhwa office of MSEDCL, the officer said they will adjust in the next bill. My next bill amount was Rs 4,032. It is impossible that I consume so much electricity. It was only when I approached the official again, he realised that excessive bill is being sent,” said Md Kaif.
New meters available
On the other hand, MSEDCL’s Executive Engineer RN Kant said that new metres have been issued in large numbers. “Those who want to change their faulty meter can approach the nearest office,’’ he said.
“Metre readings are being taken by specially designed mobile apps, reducing human errors in the process. Compared to earlier times, the process has been simplified and has become more accurate,” Kant said.
He admitted that because of carelessness or technical errors on the end of the reading collecting company, some consumers are facing faulty bills with more units read than average.
“On receiving a faulty bill, the consumers should contact the relevant Mahavitaran office. The received complaints will be processed on a priority and instructions have been given to the officials and employees for the same. If the meter reading company is found to provide faulty reading, thereafter, it will be slapped with fines or put in the black list,” he said.
Strict actions against officials
An MSEDCL officer told Sakal Times that strict action will be taken against officials who are sending excessive bills and if problems remain unsolved even after receiving complaints of faulty meter.
MSEDCL has appealed to consumers to bring to its notice if they have a complaint about an excessive bill or faulty meter.