Sarathi snag leads to delay in licence issuance

ST Correspondent
Monday, 28 August 2017

Pune: Technical problems in the Regional Transport Office’s (RTO) new ‘Sarathi 4’ system is delays in issuance of permanent licences.

Around 3,000 to 4,000 applicants are waiting for their permanent licences for the past three months. Permanent licences cannot be printed due to incorrect data sent by the RTO to the private agency appointed for the purpose. Applicants have already started flocking to the Pune RTO facility, complaining about the delay.

Pune: Technical problems in the Regional Transport Office’s (RTO) new ‘Sarathi 4’ system is delays in issuance of permanent licences.

Around 3,000 to 4,000 applicants are waiting for their permanent licences for the past three months. Permanent licences cannot be printed due to incorrect data sent by the RTO to the private agency appointed for the purpose. Applicants have already started flocking to the Pune RTO facility, complaining about the delay.

Pankaj Kulkarni (22), a resident of Shivajinagar and an applicant who has been waiting for the licence for two months now, said, “I applied for a permanent licence in June. I was told by RTO officials that I would get my licence by post within a week. On August 20, I got to know that my licence was not printed, as there were technical problems in the system.”

The test for two-wheeler permanent licence is held at the Phulenagar RTO ground on Vishrantwadi Road. The four-wheeler licence test is held at the Institute of Driving Training and Research (IDTR) track in Bhosari. After the applicant passes the test, RTO officials send data to a private company - United Telecom Ltd - for printing licences. This firm has complained that data received by it has discrepancies and incomplete information.

Namrata Kshirsagar (30) of Sadashiv Peth said, “I had to make a trip to the GPO to collect my licence as the postman could not trace the address as only the pin code was printed. This happened after I applied for renewal of the licence. Officials told me they are getting several complaints. In some cases, the type of vehicle is not mentioned, while in others, the name is not mentioned..”

A senior RTO official said, “There have been some technical issues with the printing of the permanent licences after Sarathi software was updated. The software was updated by the National Informatics Centre (NIC). The data provided by us was not matching the applicants’ photos, names and addresses. We are continuously asking the NIC to update the system. We have to wait for some more days. Soon, the issue of printing licences will be addressed.”

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