Pune: The much talked about ‘Sarthi 4.0’ web-based system, which was aimed at making all driving license related processes online, has run into problems, forcing the Pune Regional Transport Pffice (RTO) to write to the Transport Commissioner, Mumbai.
The issue has come after several complaints received by the RTO in the past one week. The license holders, who applied for renewal, duplicate or change of address, submitted applications online. They received the receipt, which only mentioned the applicant name, address and submission of the applications, but there was no license
number on the receipt.
“Some applicants reached out to us with their complaints. The receipts do not mention the license number. We have written a letter to the Transport Commissioner and National Informatics Center (NIC) to look into the matter and update the system,” Babasaheb Ajri from the
Rajesh Jagtap (41), who has submitted an application for renewal of license, said, “When I submitted my application, I did not get anything except a receipt. The receipt has my name and address but not my license number. If traffic cops ask about the license, what will I show them?”
Irshad Ansari, an applicant, who submitted an application for change of address, said that a week ago he went through the online process for the same. After receiving the receipt, there was no mention about his license number and there is also no procedure to get the new license.
“I recently changed my residence and applied for the change of address but there are several discrepancies in the system. The RTO should look into the matter and keep people updated,” Irshad told Sakal Times.