Pune: The Regional Transport Office (RTO) Pune has started eight new Common Service Centres (CSC) in Pune and Pimpri-Chinchwad and Solapur. The centre will work only for RTO-related service for those who are unable to process online services. The move is seen as a step to stop the agents’ nuisance. The RTO had sent the proposal to the transport department in December and it was approved recently.
The RTO has started five centres in Pune and two are to be inaugurated next week. One is in Pashan and the other is in Hadapsar. Centres in Pandharpur and Solapur will be inaugurated on July 17.
More than 40 services of RTO are already online through ‘Vahan 4’ and ‘Sarthi 4’ system. All manual process have been closed since the service started. When the online service starts, many agents have started service illegally. Thousands of applicants who do not know about the online process approach these agents. These agents charge them arbitrarily. Against this backdrop, the RTO has decided to start CSC in Pune and Pimpri-Chinchwad and talukas also.
“They (applicants) do not have to go to a cyber cafe or any agents for online service, as they can complete the procedure at CSC that have been set up across the city. The State Transport Department has introduced digital services, which is a good initiative. We are providing the training to the staffs of the centres” said BI Ajri, RTO Pune.
“The agents were charging arbitrary from these applicants and RTO had received several complaints from citizens. The CSC will provide the service to those who approached them for online procedures and they will charge only Rs 100 for service. The service will help to curb the nuisance of these agents,” said Ajri.