Pune: Indian Railways has introduced ‘Train Captains’, who will be responsible for facilitating better services and maintenance on trains.
They will be available on three trains running under the Pune railway division.
“Passengers can now directly contact the captain, who will coordinate with onboard workers and other departments at nearby stations, to solve issues during the journey,” said Sunil Udasi, Chief Public Relation Officer of the Central Railway. The railway board has issued a circular to all zonal offices recently in this regard.
In the Pune division, the Pune-Jammu Tavi Jhelum Express, Pune-Howrah Azad Hind Express and Bangalore-Jodhpur Express have already got captains.
The division will soon start the facility on all long-distance trains departing from Pune.
According to the circular, “Long distance mail/express and other trains, where a Train Superintendent (TS) is on an end-to-end basis. TS shall be nominated as ‘train captain’ and made responsible for all the facilities on train. He/she should be provided with a badge ‘Train Captain’ to be worn on the uniform.”
For effective control and supervision to ensure improvement in services, the railway board has directed that all onboard railway personnel and supervisors of outsourced agencies shall report to the captain. “Women passengers can directly approach captains for safety-related grievances since all on-board railway personnel including the Government Railway Police and RPF will report to him,” said Krishnath Patil, Senior Divisional Commercial Manager, Pune division.
“The zonal railway may also ensure that the name and contact number of the captain be made available to the passengers through reservation charts pasted at stations. During the journey, onboard announcement at convenient timings must be ensured to provide the name and contact number of the ‘train captain’ to the travelling passengers,” the circular said.
Railway passengers expressed their happiness over the move. Passengers said that they can directly approach the captain when something goes wrong during the journey.
“There is always a mobile network issue during the journey. Every time, we can’t tweet to complain about dirty washrooms, lights, AC or other issues. But now we can directly approach the ‘train captain’ and complain. Even for the safety of women passengers, it is a good step taken by the Railways,” Ritika Raj Srivastava, a railway passenger, said.