Pune: Along with other social media platforms, Railway passengers can now lodge their complaints through ‘Saarthi App,’ which was launched recently by Suresh Prabhu, Minister of Railways.
The app will also help passengers with ticket booking, inquiry, ordering a meal and even on-board cleaning, Suresh Prabhu said on Sunday. Suresh Prabhu was in city to attend Symbiosis International University function at Hinjewadi.
He said, “The Rail Saarthi (Synergised Advanced Application Rail Travel Help and Information) caters to features such as safety for women, complaint facility and suggestion for improvement.” “In order to provide better customer experience, there was a need for an integrated application, which could give a single window interface for these services. Passengers can also book air tickets through the app and give feedback,” said Prabhu.
The mobile app will cater to other passenger needs like booking a porter, retiring room, ordering food besides train tickets. The app has been developed by the Central Railway Information Systems (CRIS), the railways’ software design department. “The cost of developing the app has been Rs 7 crore,” said a senior official of Pune rail division.
Nowadays, most of the passengers are complaining about onboard cleaning issues using Twitter. “The passengers can use the app and send their complaints and feed directly to Railways. The message will be forwarded to the Divisional Railway Manager (DRM), then the DRM official will take action immediately on the issue,” said a senior official.