Rail passenger complains after waiting 2 hours to get ticket

ST Correspondent
Thursday, 29 March 2018

Pune: ‘Palm Biometric Token-based Machines’ have been set up at Pune railway station and Deccan Gymkhana railway reservation counters to keep a check on the menace of touts.

But the machine is not working properly and passengers have to wait for hours to get the token. 

Pune: ‘Palm Biometric Token-based Machines’ have been set up at Pune railway station and Deccan Gymkhana railway reservation counters to keep a check on the menace of touts.

But the machine is not working properly and passengers have to wait for hours to get the token. 

Such a problem was faced by city-based Advocate Ashutosh Nankishore Ranade on November 27, 2017. He waited for two hours to get the ticket. The Pune railway division installed two biometric systems at reservation counters of Pune railway station in October 2014 and October-December 2016 at Deccan Gymkhana. If a person tries to get two token at the same time, he or she has to wait for two hours. There are six machines  two each at Deccan Gymkhana, Khadki and Chinchwad and two machines at Sangli and Miraj. Each machine costs Rs 30.46 lakh and Ra 19,459 for maintenance. Ranade said if the railway is spending Rs 19,459 for maintenance then why people have to wait for hours. “I had to go to Mumbai and I went to the Deccan Gymkhana reservation center to book my ticket. I got the ticket after receiving the first token. To book another ticket I had wait for two hours to get the token. I have raised this issue with the  President of India and Supreme Court of India. I have registered a complaint,” he said.

“There is no restriction for passengers for booking. The machines are only to prevent touts. The machines are working properly and if there is a problem faced by the passengers, we will resolve it,” said Krishnath Patil, Senior DCM, Pune railway division.   

Related News