Pune: Prompt, courteous and hassle-free service to customers, proper cleanliness and hygiene at the station and stationary trains, efficient working of booking and reservation office, punctuality of trains, timely placement and withdrawal of rakes at platforms, proper functioning, upkeep of all passenger amenities, prompt grievance redressal, security of passengers will now be managed by the ‘Station Director’ at Pune railway station.
Almost one-and-half years after the announcement made in 2016, the Ministry of Railways is appointing a ‘Station Director’. During his budget speech for Rail Budget 2016, then Railway Minister Suresh Prabhu had announced that to improve the passenger interface and also to make one personnel responsible for all the facilities, Station Directors would be appointed at 75 important railway stations which fall in ‘A1’ grade.
Nine months after this announcement, Station Directors were appointed at 12 stations including two in the Central Railways namely Chhatrapati Shivaji Terminus, Mumbai and Lokmanya Tilak Terminus Mumbai in November. Although it was said that the remaining 63 stations including Pune will get Directors by the end of 2016, 10 months on, Pune Railway Station is still waiting for that “young dynamic officer” who will spearhead the teams looking after passenger facilities at the station.
Sunil Udasi, Chief Public Relations Officer, Central Railway said the zonal headquarter is working towards the goal of appointing station directors at all the eligible stations in CR.
“We have eight A1 railway stations in Central Railway. Of this CST and LTT have already got directors. The work is on and we are hoping that rest of the eligible stations will soon get the officer. As sought by the Railway Board, a list of ‘young energetic officers’ in CR has been prepared and will soon be sent to the Railway Board,” said Udasi.
However, Vikas Deshmukh, Pune-Daund Pravasi Sangh Secretary said, “The railway is appointing ‘young and dynamic officers’ for A1 stations. First the railway has to check that they will work as officers and not as ‘Babu of railway’. Many officers join to work for passengers but whenever they get charge they start working as ‘babus’, he said.