Pune: Passengers of Pune-Hazrat Nizamuddin AC Special Train (weekly) faced problems as the Air Conditioning (AC) system of one coach (B9) was not working after departure from Pune.
After several complaints on Twitter to both Pune Divisional Railway Manager and Vadodara Divisional Railway Manager, the AC started functioning after seven hours. Train number 12493 Pune-Hazrat Nizamuddin departed from Pune station at 5.15 am on Sunday.
After some hours when the train was about to pass Lonavla station, passengers felt the heat in the coach as the AC was not working. Some passengers approached the coach attendant but he did not reply properly. “The train was packed with passengers.
When the train reached Lonavla station, we felt that AC and fan were not working. When we asked about it, the coach attendant did not reply properly. Then I tweeted to DRM Pune,” said city-based graphic designer Shubendu Jha, travelling from Pune to New Delhi.
Officials took steps
- DRM, Pune:
“We contacted DRM Delhi and informed this issue. We informed them to instruct their onboard AC mechanic to attend the problem. We also informed DRM Vadodara to provide required assistance,” said BK Dadabhoy, DRM Pune.
- Office of Vadodara DRM:
Officials from the Vadodara DRM office said that they had instructed the electrical department to look into the matter. “When we received message we instructed our officials,” said a senior officer from Vadodara DRM office.