Pune: Thousands of applicants are on the waiting list of the Pimpri Regional Transport Office (RTO) to get their Registration Certificate (RC) book from past one year. Applicants are complaining as they are running from RTO to the Post Office to get their RC books.
However, the RTO says they have already dispatched all RC books.
Over one lakh RC books of two and four-wheelers are pending and the applicants have not received them yet.
Hapless applicants have been forced to make several rounds of the RTO and the Post Office for their RC books. Every day, long queues of people can be seen at the RTO arguing with staffers.
“I bought a car in February 2017 and was told by the dealer that the RC book would come by post to our address in a month. It has been almost a year. I went to the RTO a few times to check the status of my RC book, but I still haven’t got it. I was told it was given to the Post Office,” complained Sagar More, a resident of Dhayari.
Another applicant, Vipul Alekar, who purchased a new motorcycle some months ago, said, “For the last two months, I have been regularly going to the RTO to get my RC book. But, every time, the staffers make some excuse or the other. I had to pay a fine to the traffic police for not having the RC book, though none of this is my fault. The RTO should immediately complete the pending procedure and dispatch the books.”
Anand Jadhav, who purchased a two-wheeler from Pimpri, said, “People are sent from the RTO to the Post Office of their area and from the Post Office, they are sent to the RTO and so people become frustrated. The procedure should be made online so that time is not wasted. It is better that RTO hands over RC books itself so that we do not have to run from pillar to post. We cannot spend all the time just coming to the RTO for such work.”
A senior official of Pimpri RTO said they have dispatched all RC books. It is up to the Post Office to deliver them. “We have already dispatched RC books. We are in contact with post offices to deliver them as soon as possible,” said the official.
An employee who works for issuing RC books in a Pimpri Post Office said on condition of anonymity, “Most of the times, the postal address of the people are wrong or incomplete. This is one of the major reasons that RC books do not reach the concerned person. When people come to collect or enquire about RC books, they tend to get angry and talk rudely to us for no fault of ours. Still, I try to explain to them the procedure.”