Only 10 per cent documents were registered due to network glitch

Sunil Pradhan
Wednesday, 13 February 2019

“Our fibre cables were damaged due to road digging work in Mahape area. Earlier, our data centre was located near Mantralaya in Mumbai and there was no road digging work.” added Karmarkar.

PUNE: Following network issues, the State Stamps and Registrations Department could register only 10 per cent of the documents compared to their daily average registrations. Several people, who had reached different stamps and registration offices across the State, were waiting throughout the day hoping to get their work done. 

Speaking about the issue, Deputy IGR Supriya Karmarkar said that there were technical problems which led to the issue, causing inconvenience to people.

With frequent issues of servers, the department moved to cloud servers and now, has the data centre in Mahape area of Thane.

“Our fibre cables were damaged due to road digging work in Mahape area. Earlier, our data centre was located near Mantralaya in Mumbai and there was no road digging work. Now, road digging work is going on in the MIDC area which has impacted document registration networks across the State,” added Karmarkar.

As per the website of the State Stamps and Registrations Department, they registered around 1,100 documents when the daily document registration ranges from  8,000 to 10,000. 

Speaking about a backup plan, Karmarkar said that the department could switch to the manual mode of registration but people do not like it. “People are ready to wait for a few days but want to get their work done through online mode. We had asked the service providers to repair the fibres and we are expecting that the issue will be sorted soon. We are in process of using our backup data centre in Nashik to register documents in case we come across repeated failure in registration at the Mahape centre,” added Karmarkar.

The deputy IGR also said that the problem was from the Internet service provider (ISP), which led to the issue. “We penalise the ISP in case there is an issue in the service. We also do not want to cause problems to the people,” he added.

The department is one of the departments that has taken a lead in using cloud services. “This is the second month since we started using the cloud service. We are able to save time due to its use as server space is not an issue for us now, which was not the case earlier,” added Karmarkar.

INCONVENIENCE
Speaking about the issue, Deputy IGR Supriya Karmarkar said that there were technical problems which led to the issue, causing inconvenience to people.

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