Pimpri: System for Assisting Residents through Helpline Information (SARATHI), a citizen friendly IT-based Grievance Management System which was first introduced in Pimpri-Chinchwad Municipal Corporation (PCMC), will be replicated in all municipal corporations (MC) and 19 municipal councils across the state.
Urban Development department of State government has issued a resolution to this effect recently, through which the government has appointed PCMC as the nodal agency for implementation of the project. The system has already reached the national level after catching the eye of the Central government. The Union ministry has initiated a process to take SARATHI across the country. Union ministry of urban development department advised all states that it should be taken up by all municipal corporations and councils that come under Smart Cities mission or Atal Mission for Rejuvenation and Urban Transformation (AMRUT).
Nilkant Poman, Chief Information technology officer of PCMC, said, “The State government has appointed Pimpri-Chinchwad as the nodal agency for implementation of SARATHI system. All municipal corporations and 19 municipal councils that are part of AMRUT are supposed to take guidance from PCMC for implementing IT based grievance management system in respective cities. For bringing all these urban local bodies on a common platform, the PCMC is going to organise a workshop on August 22 in Pimpri Chinchwad.”
The system was developed and implemented by former PCMC Commissioner Dr Shrikar Paradeshi in 2013 and since its launch, more than 8 lakh citizens have used SARATHI so far. Officials from UDD have urged all metros under the Smart City Mission and AMRUT to study PCMC’s SARATHI and take efforts to start similar citizen-oriented system in their respective areas in accordance with local laws and
The first meeting was held in Prime Minister’s office on April 15, 2017. UDD has asked all State governments to implement as decided in the meeting. The State government wrote to PCMC recently and asked it to
co-operate with all local bodies in Smart City mission and AMRUT scheme in Maharashtra.
All municipal corporations are part of AMRUT scheme. While, municipal councils in Ichalkaranji, Jalna, Ambarnath, Bhusaval, Badlapur, Beed, Gondia, Satara, Barshi, Yavatmal, Achalpur, Osmandabad, Nandurbar, Wardha, Udgir, Hinganghat and Shirdi are part of AMRUT scheme.
According to officials, the system enables citizens to get full and standard information about civic services.
They can also access basic services of the civic body using modern IT solutions. This boosts the trust between citizens and civic bodies through increasing efficiency of different department of the civic body.