New app helps fliers get back their valuables

Sakal Times
Wednesday, 14 March 2018

Pune: Passengers who forget their valuables at Pune airport will heave a sigh of relief, as they will be able to trace their items through their mobile phones soon. 

The Central Industrial Security Force (CISF), which provides security at 59 airports of Airport Authority of India (AAI) across the country, has developed an app which will help passengers get back their valuables. Interestingly, at Pune airport, as many as 150 valuables are forgotten by passengers every day.

Pune: Passengers who forget their valuables at Pune airport will heave a sigh of relief, as they will be able to trace their items through their mobile phones soon. 

The Central Industrial Security Force (CISF), which provides security at 59 airports of Airport Authority of India (AAI) across the country, has developed an app which will help passengers get back their valuables. Interestingly, at Pune airport, as many as 150 valuables are forgotten by passengers every day.

According to a highly-placed CISF officer, they have finished the final testing of their ‘lost and found’ mobile application and the same will be formally launched within a month or two.

“The application will speed up the process. Presently, the website of the CISF has got a lost and found section and passengers can go to the section and check whether their item has been listed there or not. With the application, the moment a passenger realises that he/she has misplaced an item, they can go to the application and report it immediately resulting in the CISF coming into action without any delay,” Hemendra Singh, the Assistant Inspector General (AIG) and Public Relations Officer of the CISF, said. 

Sources said electronic items like earphones, laptops, mobile phones besides clothing are left behind by passengers. 

“Once we get hold of any item which has no claimant, it is checked and then kept in a room. Details of the item are uploaded in the lost and found section of the website. If passengers are sure that the item belongs to them, they can come to the airport, contact the terminal manager and get back the item. With the application, the process will turn two ways, which means more interaction between the passenger and the CISF. With passengers filling up a detailed description of their misplaced item and sending it to us through the application, they will be notified if the item is found,” a source added.

The app will be part of UMANG (Unified Mobile Application for New-age Governance) launched by the Prime Minister, which will allow citizens to access government services on a single platform. This will help passengers in a big way as they have to visit our website or come to the airport to locate their missing item.

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