MSEDCL to send notices via WhatsApp, email & SMSes

ST Correspondent
Thursday, 27 September 2018

“A consumer, who has not paid the electricity bill, has to be informed 15 days in advance before disconnection. As sending a message through digital media is very easy, consumers may get a message prior to disconnection,” said the officer.

Pune: The Maharashtra State Electricity Distribution Company Limited (MSEDCL) is using the digital method to send notices of power disconnection. The Maharashtra Electricity Regulatory Commission (MERC) has permitted to send notices via WhatsApp messages, emails and SMSes.
 
According to MSEDCL, before disconnection of the power supply of the default consumers, it is mandatory to issue written notices under section 56 of Electricity Act 2003. Now, it has become easy for MSEDCL to disconnect the power supply of defaulters.

“The MSEDCL had proposed to the MERC regarding the issue. The commission has allowed Mahavitran to send the notice through the digital modes like WhatsApp, SMS, email and other to disconnect the power supply of defaulters. There are 2.5 million consumers who have already registered their mobile number with MSEDCL and consumers are using payment of bill through online mode. If any consumer is found as defaulter, the messages will be sent to them and after reminder, the officials can disconnect the power supply of the default consumers,” said a senior officer of MSEDCL.

“A consumer, who has not paid the electricity bill, has to be informed 15 days in advance before disconnection. As sending a message through digital media is very easy, consumers may get a message prior to disconnection,” said the officer.

Other than disconnection notices, MSEDCL sends information regarding bills, outstanding payment, outages, new connections, etc by SMS. 

Earlier, bills were sent on email but the practice has been discontinued for reasons best known to MSEDCL.

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