Pune: Getting a faulty or incorrect energy bill corrected is always a big hassle for consumers. Maharashtra State Electricity Distribution Co Ltd (MSEDCL) Chairman and Managing Director (CMD) Sanjeev Kumar is digitising the process to make it easy.
As per his directives, the process of correction of energy bills will be made online so that it becomes easier for consumers to correct them.
Also, consumers can lodge a complaint at any of the offices of MSEDCL in the State, which will be resolved within the stipulated time. Consumers will also receive SMS updates about the progress of this process.
According to a statement released by MSEDCL, to rectify energy bills, a consumer has to run errands for resolving their complaint. Considering the difficulties faced by them, the power utility has instructed officers to make this process easy and online.
In this process, consumers will be able to make complaints regarding energy bills through a written application or through a mobile app, email or twitter etc to any office of MSEDCL (section office to head office in Mumbai). To solve these complaints, an employee would be given the responsibility of resolving these grievances. Instructions have been given to the officials to resolve such a complaint within nine days after receiving it.
An MSEDCL official said, “After an initial scrutiny, if it is found that a bill does not require any correction, the consumer will receive an SMS. They will be requested to pay the energy bill immediately. However, if the consumers’ energy bills need a correction, then it will be forwarded to the section office concerned. In cases, where a spot inspection is required, such complaints will be assigned to the section officer concerned. As soon as a final bill revision is approved, auto generated SMS will be sent to the registered mobile number about the corrected bill. The consumer can then pay their power bill by showing the SMS to the concerned officer.”