Pune: The Khadki Cantonment Board (KCB) will open a Citizens’ Facilitation Centre (CFC) on its office premises for its residents to register their grievances, in a month.
According to KCB CEO Amol Jagtap, last year, the Central government had directed civic bodies, collectorates and cantonment board offices, which offer direct services to large populations, to operate such centres at their main offices.
KCB Executive Engineer Premaprakash Varandani said, “The 1,000 sq ft CFC will be situated on the premises of the cantonment office. We are in the process of making its architectural design. Then, a tender will be floated. By next month, the design will be ready. By mid-May, residents of the cantonment will get a window to get their grievances solved.”
Jagtap said, “Due to insufficient funds, the project started after a year. Issues such as sanitation, revenue, health and civic will be addressed. Besides, there will be issuance of birth and death certificates, payment of various taxes, inward letters, general information and instructions about departments and sections of the KCB, information on public works, along with a special counter, where residents can submit complaints pertaining to ongoing public services.”
Jagtap added, “Earlier, residents used to go to departments directly to solve their issues, which was affecting the officials’ work process as well. This service will help officials to continue their work smoothly and also solve problems of residents.”