Pune: Over 170 passengers of a Pune-Delhi Indigo flight received a rude shock on Sunday morning after boarding the aircraft when they were informed that the flight was being postponed due to a technical issue.
Passengers of flight 6E 148, which departs from Pune to Delhi at 11.40 am, alleged that they were left in limbo for at least three hours before they were told to either take a refund or reschedule the journey.
According to the airline official in Pune, the windshield of the aircraft was broken and hence needed to be replaced before it could fly. The windshield was to be brought from Delhi and hence there was no option but to cancel the flight.
As per Manish Purohit, an IT engineer working with an MNC, his mother-in-law, Pratibha Mishra, who was to take the flight alone, faced terrible inconvenience due to the cancellation as well as the non-cooperative attitude of the airline staff.
“She was travelling alone for the first time. She was to take a connecting flight from Delhi to Lucknow where my father-in-law was scheduled to pick her up. We had hoped that everything would go smoothly and hence, despite a reservation, she had agreed to fly alone. To our shock, things turned out quite differently. Just before the flight was to take off, all of them were deboarded and were asked to wait for an hour. It was only after three hours that the cancellation was finally announced,” said Purohit.
He said that his mother-in-law panicked, as there was no guidance or help from the officials of the airline.
“I was continuously trying to contact the helpline but there was no response. The staffers refused to speak to me and forced her to chose an option on her own - either to take a refund or fly tomorrow (Monday),” said Purohit.
The official of Indigo Airlines, Pune, said, “When the aircraft was ready to depart, the pilot saw a crack in the windshield. He informed the ground staff and all passengers were deboarded. The new windshield reached at 5 pm from Delhi and the flight was expected at 11 pm.
We have already returned the amount to those who wanted their ticket fees back. For those who want to go, we arranged an alternate flight for them. We had arranged beverages and water for all passengers.”