PIMPRI: As complaints made by citizens are not getting addressed quickly, Municipal Commissioner of Pimpri Chinchwad Municipal Corporation (PCMC) Shravan Hardikar has issued a circular to all heads of departments to ensure timely redressal of complaints coming from online or offline forums.
Hardikar said, “If there is a complaint about non-compliance and apathetic approach by a public servant towards the complaints, be it elected representative or common man, then disciplinary action will be taken against the concerned officers and employees. All the heads of departments should bring this circular to the notice of all officers and employees under their jurisdiction. The circular has insisted that all these matters should be strictly followed.”
Interestingly, it is happening despite having online grievance redressal system called System for Assisting Residents and Tourist through Helpline Information(SARATHI). Since last five years, Pimpri Chinchwad Municipal Corporation is not able to provide prompt compliance of the citizens. In fact, after transfer of the then commissioner of PCMC Shrikar Pardeshi, who initiated this system first in the civic body, this system is being neglected. Therefore, it has not been upgraded as per initial plan.
As per the circular, the correspondence received by municipal departments from public representatives or citizens, through post or e-mail or otherwise, should be addressed on priority under Zero Pendency initiative. The circular states that first priority should be given to all correspondence. It further states that it has been made mandatory to all concerned officers to inform the applicant how much time it will take to solve the problem.