CM inaugurates ‘Bharosa Cell’

Mubarak Ansari
Wednesday, 9 January 2019

New police initiative will provide comprehensive services to children, Sr citizens and women

PUNE: Chief Minister Devendra Fadnavis on Wednesday said that police’s work is not only just to catch criminals, but also their work must have social dimensions also. 

He was speaking after inaugurating first of its kind Cops Hub / Bharosa Cell at the Pune police commissioner’s office in Camp, which will provide comprehensive services to children, senior citizens and women. The cell has counsellors, legal experts, doctor on call etc to provide integrated assistance through police, medical, legal and prosecution services along with counselling apart from relief and rehabilitation as per requirements. 

While addressing people and the police personnel at the Nehru Memorial auditorium, Fadnavis added, “The role of police has changed from what it was during pre-Independence days. They are not for ruling people now, but to serve them.  Therefore, police have to work to ensure that people are not afraid to approach them.” 

Guardian Minister Girish Bapat, Minister of State for Social Justice Dilip Kamble, Mayor Mukta Tilak, Joint CP Shivaji Bodkhe, District Collector Naval Kishore Ram and Municipal Commissioner Saurabh Rao were also present. 

The new cell is the brainchild of Police Commissioner Dr K Venkatesham, who had also experimented with it in Nagpur. Based on the experience, the Bharosa cell has been structured in a more comprehensive manner to provide all police related services under one roof. 

“Venkatesham is a reformist in the police department. He had successfully implemented a similar initiative in Nagpur. Now, its advanced form has been launched in Pune. I met a couple at the cell who said that they are the first beneficiary of Bharosa Cell and they are happy. By not going into technical issues, if police use counselling method, then several issues can be resolved amicably especially, domestic matters.”

The chief minister, who also holds Home Department portfolio, said that rapid urbanisation has changed the society. 

“I am told that in Mumbai, many senior citizens call the police control room and just talk for a few minutes as there is nobody to talk to them. Bharosa Cell will also help resolve problems of senior citizens.”

The cell has three separate departments for senior citizens, women and children, who are victims of any crimes, with all three categories being dealt with under one roof, having an ambiance which is different from a police station. Different teams including psychologists, counsellors, doctors on call, lawyers and police will provide help. 

A separate case profile is  made of victims/ complainants and it is assigned to the concerned sub-unit, which will deal with it. Track record of all assistance provided will be maintained for monitoring by senior police officials.  

Location - Police commissioner’s office, near GPO, Camp
Women’s helpline number - 1091
Children’s helpline number - 1098
Senior citizens’ helpline number - 1090

Pune Police Commissioner Venkatesham had invited suggestions from Puneites about their expectations from police in 2019. The city police chief on Wednesday informed that till now, 811 suggestions have been received and a team is studying them for their implementation. 

Venkatesham also said that till a few months ago, the police control room was getting about 28,000 calls a day, which now has reduced to 900. The police have introduced IVRS which has reduced prank and unnecessary calls. Also, various steps at the police station level has resulted in issues being resolved locally, he added. 

Chief Minister Fadnavis said that Pune police’s CCTV network has become old and it needs to be upgraded for better policing and traffic management.

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