PUNE: While daily commuters rely on cab aggregator companies for safe and smooth transport, some cab drivers working for the app-based taxi service are allegedly cheating passengers to achieve targets set by the company and to earn extra money. In a recent case, a passenger was denied a ride by the driver and cheated by him as money was deducted from the passenger’s online payment service account.
The passenger and his family booked a cab on Thursday at 10.30 pm. The cab driver approved the ride, but then refused to pick them up, saying the app is not working.
Later, the complainant found the driver had showed a ride for 1 km and made Rs 52.50. The amount was deducted from the passenger’s online payment service account which was linked with a cab company.
“We three – I, my wife and two-year-old son – were at Wakad in a family function. We booked a cab via a cab aggregator. The cab driver named Kiran (MH 14 GU 1643) confirmed the pick up. When he reached at pick up point, he refused the ride saying the app is not working. I told him to cancel my trip, because if I cancel some amount will be deducted from my account. He replied in affirmative. After that one of my family members booked another taxi from another company,” SR Anand told Sakal Times.
“In the morning, I saw an email from the cab aggregator titled ‘Your Thursday Evening Trip’. I found Rs 52.50 were deducted from my online payment service account. I approached the cab aggregator’s helpline through the app,” he said.
Anand wondered how without travelling the driver managed to get fare. An official from the cab aggregator company said, on condition of anonymity, that some drivers do such things to make bonus points. Earlier, they received several complaints and after that they started deducting the amount if the driver did not pick up the passenger.
“While this is unfortunate, we recognise that this was a fraudulent trip. Our team took corrective actions the moment this trip was brought to our notice. The incorrect trip fare was refunded to the rider. A cab aggregator is always evaluating its technology and looking for ways to better service its riders and drivers,” said the cab aggregator spokesperson.
However, many passengers have experienced the same situation in recent months. Suruchi Kulkarni from Kothrud said, “Once, I booked a cab via a cab aggregator at 8 pm on a rainy night. Finally, when I got a cab and called him, he said he would need at least half an hour more as he was dropping a passenger.
“When I said I could not wait that long and asked him to cancel the ride, he was adamant on picking me up after dropping off the passenger. In the end, I had to cancel the ride by losing my money,” she said.