Pune: About 160 passengers had a torturous time when they were left stranded at Pune airport for more than five hours due to a technical glitch in a Chandigarh bound Air India flight AI 814 (Airbus A320 twin jet) on Friday.
The flight was scheduled to depart at 2 pm, but the flight arrived at Pune at 5 pm from Chandigarh. Some technical glitch was found in engines of the aircraft, said an Air India official.
“The flight was already delayed from Chandigarh, we informed our passengers by sending text messages. The flight arrived at 5 pm and it was scheduled to depart at 5.30 pm. Our engineers found some technical problem in the engine, they are working to solve the problems. We are hopeful that the flight will depart soon,” said Suhas Jadhav, Station Manger, Air India, Pune.
According to the passengers, the officials and staff of Air India did not inform about any glitch or any technical problem. “We got a boarding pass and cleared the security check, after sitting more than one hour, some passengers started asking the officials about the delay. After that the officials informed us about delay,” said a passenger.
Abhishek Gagneja, a professional at Hinjewadi, who was waiting for the flight with his family said, “I was waiting at the airport from noon to board the flight, which was scheduled at 2 pm. I did not receive any message from Air India about delay.”
Compensation paid in 2016-17
According to the data released by Director General of Civil Aviation (DGCA), in accordance with the Civil Aviation Requirement (CAR) section 3, series M, part IV, around 23,155 passengers were affected due to delay beyond 2 hours and provided refreshment and refunds if the passengers desired so. The compensation paid by Air India is Rs 27.26 lakh in financial year 2016-17.