Pune: Jet Airways on Sunday offloaded the luggage of around 90 Delhi-bound passengers at Pune airport due to increased payload of the aircraft. This forced the fliers to wait for their luggage for around 20 hours after reaching Delhi. The airlines sent the luggage by another flight.
Flight number 9W 786 Pune-Delhi was scheduled to depart at 3.25 pm on Sunday. However, it departed at 4.02 pm. The flight was scheduled to arrive at Delhi airport at 5.40 pm. However, it was delayed and reached at 6.12 pm. The flight was full with passengers.
According to passengers flying the sector, they got their boarding passes at around 2.45 pm. When the passengers arrived at Indira Gandhi International airport in Delhi and were waiting for their luggage at the conveyor belt area, they realised that their luggage did not arrive on their flight.
Sandeep Bhargava, who was waiting for his daughter and son-in-law at Delhi airport, said that his daughter and son-in-law had difficulty in locating their luggage and were yet to get their baggage.
“My daughter and son-in-law were coming from Pune to Delhi by Jet Airways. When they arrived at Delhi airport, they found that their luggage has not arrived. They inquired with the airline staff, who told them that it would arrive later due to increased payload of the aircraft. They should have informed us before the departure. They were many such passengers, around 90, searching for their luggage at Delhi airport,” Bhargava told Sakal Times over phone.
“On Monday at 9.30 am, we got a call from the airline that our luggage had arrived. They also paid Rs 1,000-1,500 as compensation,” he said.
Despite several attempts, airline officials did not respond. A source from the airline at Pune airport said, “The safety of passengers is paramount. In this case, it was a payload restriction, which resulted in some baggage getting offloaded. The vendors are now delivering the luggage to the passengers.”