‘PMP e-connect’ yet to connect with passengers

ST Correspondent
Monday, 30 April 2018

Tukaram Mundhe, former Chairman and Managing Director of PMPML, had introduced this app on June 7, 2017, but after one year, the app is not in tandem with the current bus timings which is confusing the passengers.

PUNE: The app, ‘PMP e-connect’, which was introduced by the Pune Mahanagar Parivahan Mahamandal Limited (PMPML), has very fewer takers, as the bus timings in the app and the actual timings do not match, which is creating confusion among commuters. Interestingly, as many as 10 lakh passengers travel by PMPML buses but only 50,000 passengers are using the app.

Tukaram Mundhe, former Chairman and Managing Director of PMPML, had introduced this app on June 7, 2017, but after one year, the app is not in tandem with the current bus timings. There have been several complaints about the incomplete schedule of buses, problems of network and real time management. Hence, the e-connect app of PMPML has completely failed to connect with the passengers.

“In order to reduce the hassle of passengers, every bus schedule should be updated in real time, which makes travel easy. However, even after completing nearly a year, the app has many errors. For example, if there is a bus scheduled to depart from Shivajinagar at 18.00 hours, either the bus will depart 15 minutes before or after the scheduled time. This causes severe inconvenience to the commuters. Last year, nearly 50,000 passengers downloaded this app, but now many of them have stopped using it,” said a PMPML official.

However, the PMPML administration is claiming that the ‘real time’ is effective, but the users log on to the app only for few minutes. When someone logs on to the app, the timing of the bus changes within minutes owing to traffic or other reasons, but when the passengers reach the bus stop, the timing of the app shows that the bus is coming. This difference between the actual timing and schedule timing confuses the passengers and thus they complain that the bus timing is not correct.

In the Google Play Store, around 1,131 users have downloaded the app. Out of this, 495 passengers have given it a five star rating and 147 passengers four stars. However, some of them seem to have expressed anger over the real-time issue. Hence, 335 passengers have rejected the app with only a single star. A total of 55 passengers gave it two stars and 99 people have rated it three stars.

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