‘Installation of IVRS has reduced unwanted calls’

ST Correspondent
Thursday, 20 September 2018

The police have claimed that the number of calls after installing the IVRS at the PCR has reduced from 25,000 a day to 1,500 a day. 

Pune: After years of wait, the Pune police have finally been successful in blocking unwanted calls at the Pune Police Control Room (PCR) by installing Interactive Voice Response System (IVRS). 

The police have claimed that the number of calls after installing the IVRS at the Police Control Room (PCR) has reduced from 25,000 a day to 1,500 a day. This will help in responding better to the people, who are really in need of police help.

The police said that many people would pester the officials at PCR, including small children. The police have lodge four cases at Bund Garden police station against people involved in such fake and unwanted calls. 

“We get calls from people asking for phone recharge, bank number and some people try to pass their time. This is an emergency number and people should be responsible while using the number,” said a police official from the city police.

When people call on 100 number, they are greeted with a Jaihind message from police and the callers are asked to dial 1 if they are in need of police help. This makes the caller aware that he has been connected to the PCR and so he will not expect other services.
People have frequently complained that they are unable to reach police through 100 number and police officials hope that IVRS will help to solve the issue.

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