MSRTC refunds `14L to passengers on Tuesday

Sushant Ranjan
Wednesday, 18 October 2017

According to MSRTC officials, the department has set up a window at Swargate, Shivajinagar and Vallabh Nagar, Pimpri for ticket cancellation.

Travellers cancel booked tickets on account of strike by State transport workers

Pune: The workers’ union of Maharashtra State Road Transport Corporation (MSRTC) went on a strike from Monday midnight. The strike has affected inter-state travellers, planning to visit home on the eve of Diwali. Passengers had no options except returning their tickets. The MSRTC has refunded Rs 14 lakh to passengers on Tuesday.

According to MSRTC officials, the department has set up a window at Swargate, Shivajinagar and Vallabh Nagar, Pimpri for ticket cancellation.

The strike, which started from Monday midnight, continued on Wednesday. The cancellation of tickets was going on. On Tuesday, around 65,000 passengers cancelled their tickets online and by hand. We have refunded Rs 14 lakh on Tuesday,” said Srinivas Joshi, Divisional Controller, Pune.

“After discussion with the Regional Transport Office (RTO), we are already plying 400 private buses and school buses from Swargate, Pune station, Shivajinagar and Pimpri station. More than the revenue loss, the comfort of passengers matters to us. We are refunding cancelled tickets on a priority basis,” said Joshi.

A ‘joint action committee’ formed by various unions representing several groups of ST workers had announced the strike last month. 

They are demanding that they be given benefits of 7th pay commission. Several other demands were put forward by them. The government, however, refused to engage with them for about a month. Two meetings, one held by State Transport Minister Diwakar Raote on October 13 and one by Chief Minister Devendra Fadnavis on October 16 failed, to placate the union leaders, who decided to go ahead with the strike during Diwali as announced earlier.

Intercity rides service by Uber
Due to strike, Uber is offering intercity rides between Mumbai and Pune to ensure that passengers reach home on time to celebrate Diwali. Passengers can pay only Rs 1,850 to go from Pune to Mumbai. This comes as a huge relief to commuters, who were inconvenienced due to the strike.

“The rider can simply add his or her destination and request for intercity Uber ride based on their travel requirements. One-way intercity rides to Mumbai: Rider can select Intercity-Hatch or Intercity-Sedan to travel from Pune to anywhere in Mumbai with fares starting at Rs 1,800. One-way intercity rides to Pune: Rider can select HIRE-Hatch or HIRE-Sedan to travel from Mumbai to anywhere in Pune with fares starting at 
Rs 1,850. Further, consumers can apply the coupon code ‘INTERCITY’ to avail Rs 100 off on their intercity rides,” said a spokesperson of Uber.

Commuters share woes on social media
 Vinayak Surushe posted on Twitter: ‘we paid double and triple charge fr travelling. What a bonus for us sir on diwali!’
 Amol Lakhotiya: ‘We nothing expecting from your government. Solve at least MSRTC issue”.
 Harsh Priye: Pathetic customer service on MSRTC Shivneri buses. Why I need to go to the depot for the refund.’

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